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FAQ's
7- Day Guarantee: After your dog has visited Ooh la la pet spa
check his/her entire body and see if there is anything you would like changed or fixed please stop back within a 7 day period
within your last appointment. We always want to make you pleased with our work. Cancellations: As we are very busy, we try our hardest to accomodate
you at all times, but we expect you to commit to your reservations, unless you give us a 24 hr. notice. We do charge a $20
No - show fee. Vet Information: Each
client should have a vet that is authorized to see and check your dog if needed. We take every pre-caution with your dog,
and if you dont have a local vet listed we would be more than happy to help you find one you are fond of.
Speaking with your groomer: You need to
speak directly to your groomer on the day of your appointment to let them know what you would like to have done. Without
communication it is hard for our groomers to groom your dog with no image of how you want it. We completely understand if
your in a rush and forget, but just expect a phone call asking how you would like your dog groomed. Health: Each dog that comes in should be in good health.
We will not accept your pet if he/she is sick because it could be harmful to our other clients. We request all pets be flea/tick free prior to their visit at ooh la la. If we find
such pests on our guests we will have to re-bathe your pet and blow dry them all over again. Also it is dangerous for both
your pet and the rest of our clients. Also EXCESSIVE MATTING WILL NOT BE GROOMED AND
WILL BE SHAVED DOWN IMMEDIATELY !!!! We will give you a call letting you
know your dog had excessive matting and was shaved down. Matting is very harmful & hurtful to your pet and we have
to do whats is best for your pet.
Agressive Dogs: If
your dog has ever bitten you, or shown any sign of aggression please let us know so that we can take the proper safety measures
with your pet. To make sure no harm come to the groomer or your pet.
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